Refund policy

Thank you for choosing Unfiltered Collective. We sincerely appreciate your support and trust in our products.

No Refunds on Sale Items

ALL SALE ITEMS ARE FINAL SALE. NO REFUNDS.

Items purchased on sale, during promotions, or at a discounted price are not eligible for refunds, except where required by applicable consumer protection laws.

Size Exchanges

Although we do not offer refunds on sale or discounted items, size exchanges may be possible, subject to product and size availability.

Please note:

  • Size exchanges are only possible if the requested size of the same product is available in stock.

  • If the requested size is unavailable or sold out, we unfortunately cannot offer an exchange.

  • Exchanges are not guaranteed and are subject to approval by our customer support team.

  • Items must be unworn, unused, and in their original condition, with all original tags and packaging.

  • Customers are responsible for shipping and duty costs associated with voluntary size exchanges.

If your requested size is unavailable, we cannot guarantee an alternative, replacement, or refund.

To inquire about a size exchange, please contact support@unfilteredcollective.ca with your order number and requested size.

EU Customers

Customers located in the European Union (EU) may have the legal right to withdraw from eligible online purchases within 14 days of delivery under applicable consumer protection laws, including for discounted items.

To exercise this right, customers must notify us within the applicable 14-day withdrawal period and return the item within 14 days of notifying us.

Returned items should:

  • Be handled only as necessary to inspect their nature, characteristics, and fit

  • Include original packaging and tags where reasonably possible

  • Be returned within the applicable legal timeframe

Customers are responsible for return shipping costs where permitted by law and disclosed before purchase, unless the item is defective or incorrect.

Nothing in this policy limits customers' statutory consumer rights.

Contact Information

For any questions, concerns, or exchange requests, please contact:

Email: support@unfilteredcollective.ca

Policy Changes

Unfiltered Collective reserves the right to modify or update this policy at any time. Changes will be effective upon posting on our website and will apply to future purchases, without affecting rights attached to existing orders or applicable consumer protection laws.